1. Introduction
Atoll Architect ("Atoll", "we", "our", "us") is committed to handling personal information responsibly. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have. It applies to information collected through our website and our services.
2. Information we collect
We collect information you provide and information collected automatically:
- Account and Contact: name, email, company, and billing details when you sign up or purchase a subscription.
- User Content: diagrams, templates, project metadata and any content you upload or create within Atoll.
- Technical & Usage: IP address, browser, device, usage metrics, error logs and performance data.
- Cookies & Similar: identifiers used to improve UX, analytics and basic preferences.
3. How we use information
- Provide, operate and improve Atoll services.
- Process payments, manage subscriptions and communicate about your account.
- Detect and prevent fraud, abuse and security incidents.
- Analyze usage to develop and improve features.
- Comply with legal obligations.
4. When we share information
We do not sell personal information. We may share data with:
- Service providers: processors who help run our services (hosting, payment processors, analytics).
- Legal requests: where required by law or to protect rights and safety.
- Business transfers: in connection with a merger or sale of assets (with safeguards).
5. Data retention and deletion
We keep personal data only as long as needed for the purposes described or to meet legal obligations. You may request deletion of your account and data; some data may remain in backups for a short period or where retention is required by law.
6. Security
We use administrative, technical and physical safeguards to protect personal information. No system is completely secure; if a significant incident occurs we will notify affected users where required by law.
7. Cookies and tracking
We use cookies and similar technologies for essential site functionality, analytics and optional features. You can control cookie preferences through your browser and (where provided) our cookie controls.
8. Your rights
Depending on your jurisdiction you may have rights to access, correct, delete or export your personal information and to object to or restrict processing. To exercise these rights, contact us.
9. International transfers
Your data may be transferred to and processed in countries with different data protection laws. We rely on appropriate safeguards (standard contractual clauses, where required) to protect your data.
10. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy. Material changes will be notified on the site or by email to registered users. This page lists the date of last revision.
12. Contact
For questions or requests,
contact us
ABN: 33 687 788 496